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Customer Care

Report an issue, find out about your warranty and provide feedback on our service.

The following pages will assist you to report an issue online, find out who to contact if you have an emergency with your home, review our complaints process, answer FAQs and provide further advice on your Homeowner Warranty and information on our Customer Charter.

If you cannot find the information you are looking for online, please contact our Customer Care Team on 0345 307 3617 between the hours of 9am and 5pm, Monday to Friday.