Report an issue, find out about your warranty and provide feedback on our service.
The following pages will assist you to report an issue online, find out who to contact if you have an emergency with your home, review our complaints process, answer FAQs and provide further advice on your Homeowner Warranty and information on our Customer Charter.
If you cannot find the information you are looking for online, please contact our Customer Care Team on 0333 015 5047 between the hours of 9am and 5pm, Monday to Friday.
Report an issue
Find out how to get in touch and report an issue online.
Important contacts if you experience an issue with your home that requires immediate attention.
Feedback & complaints
Find out about our complaints and escalation process for reporting a build or service issue.
FAQs relating to your new home and Homeowner Warranty.