Report an issue

Find out how to get in touch and report an issue online.

If you would like to report a customer care issue regarding your home, please use the contact form below. Alternatively, you can call our Customer Care Team on
0345 307 3617.

For emergencies only, please refer to Emergency Contact.

If have recently moved into your home and have not yet agreed your 28-Day Courtesy Visit with the site team, please contact your Site Manager in the first instance. If you have not yet signed off your 28-Day Checklist, any new non-emergency items will not be attended to until this existing list is completed. Please refer to the Customer Charter for further information on this process.

Once you have reported an issue, a member of our Customer Care team will be in touch to discuss next steps. We aim to acknowledge all issues within two working days and provide a resolution within 28 days.

  • Please use this space to provide details of the issue in question.
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    In the event of an emergency…

    If you have an emergency issue with your property, please do not complete the above form – click below for details on who to contact.