Feedback & complaints

Find out about our complaints process for reporting a build or service issue.

At Spitfire Homes, we strive to provide you with a quality new home and a high-level customer experience.

Our Customer Charter outlines the level of service and customer experience you can expect to receive from us. Occasionally however, not every detail in the construction process and the purchase of your property goes to plan, and we appreciate that there may be instances when we have been unable to meet your expectations.

In the event that your experience with Spitfire Homes does not align with our Customer Charter, you may wish to submit a formal complaint about one of the following areas:

  • The purchase process, including the information and documentation provided
  • Inspection of your property and the handover process
  • Our after-sales service.

Once your complaint has been submitted, it will be dealt with in line with our complaints process.