Customer Care

Report an issue, find out about your warranty and provide feedback on our service.

The following pages will assist you to report an issue online, find out who to contact if you have an emergency with your home, review our complaints process, answer FAQs and provide further advice on your Homeowner Warranty and information on our Customer Charter.

If you cannot find the information you are looking for online, please contact our Customer Care Team on 0345 307 3617 between the hours of 9am and 5pm, Monday to Friday.

Report an issue

Find out how to get in touch and report an issue online.

Emergency contact

Important contacts if you experience an issue with your home that requires immediate attention.

Feedback & complaints

Find out about our complaints process for reporting a build or service issue.

FAQs

FAQs relating to your new home and Homeowner Warranty.

Warranty advice

Find out more about the cover provided by your two-year Homeowner Warranty and 10-year Structural Warranty.

Customer Charter

Our pledge to you - to provide a professional, efficient and helpful experience.

Air Source Heat Pump | Homeowner Support

Discover how your air source heat pump works and what to expect when you move into your new Spitfire home.