Make a complaint

If you wish to complain about a shortcoming in the service you have received from Spitfire Homes or a build defect, please use the form below to provide details of the issue.

All complaints will be dealt with in line with our complaints process.


  • Please provide an overview of the issue you have experienced. If your issue relates to a build defect, in the first instance please refer to the Customer Charter’s 28-Day Process, which details the standard procedure for attending to minor build issues immediately after you move in. For any build defects, we will refer to the NHBC Standards for tolerances and finishes.
  • Max. file size: 128 MB.