27 Mar 2025
Spitfire Homes Awarded Prestigious 5 Star Customer Satisfaction Rating
We are proud to announce that Spitfire Homes has been awarded the prestigious 5 Star Customer Satisfaction Rating 2025 from the Home Builders Federation, which is a recognition of excellence and customer satisfaction in the housebuilding industry. This achievement is based on independent feedback from our homeowners, meaning that over 90% of our customers would recommend Spitfire Homes to a friend.
The Home Builders Federation (HBF) is the leading representative body of the housebuilding industry throughout the UK. Every year, in partnership with the NHBC, they conduct a customer satisfaction survey to gather independent customer feedback about their experience with their new home, spanning from the quality of the construction to the after service received.
From the initial stages of securing your ideal home off plan, to the moment you collect your keys, everyone at Spitfire has a commitment to ensuring that our customers receive the support and service they deserve, through a major milestone in their lives.
As a forward-thinking homebuilder, we’ve made significant investments to our customer experience and purchasing journey, both in person and online. With initiatives like the launch of interactive touchscreens with 360-degree CGI models across many of our collections, along with the investment into ‘My Spitfire Home’ a customer login area supporting our customers through their journey post reservation, our customers can expect an experience which is reflective of the Spitfire brand.
Looking ahead, we are excited to continue building on this success, with a strong focus on delivering even more award-winning communities and ensuring that each Spitfire homeowner has a home that they can be proud of.
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Matt Vincent, Operations Director, said:
“We are incredibly proud at Spitfire Homes to be recognised as a 5 star housebuilder for the first time in 2025. We understand that a home is more than just bricks and mortar and the significance that purchasing a new home holds.
“Our passion to deliver properties that our customers are proud of is embedded throughout Spitfire – this begins from the initial design process, all the way through to the after service provided once our customers have collected their keys.
Whilst this recognition is a fantastic message for our homeowners, present and future, it holds just as much significance to our employees and subcontractors too. As an SME with a determination to deliver high-quality homes, it is incredibly rewarding to know that everyone involved in the creation of a Spitfire home has contributed towards this accreditation.”
Emma Fear, Customer Care Manager, added:
It is incredibly rewarding to see that the significant majority of our homeowners are happy with their new homes and the service they have received from Spitfire.
“However, we are continually identifying areas to further improve the experience we offer by reviewing and responding to the feedback we receive – these surveys offer valuable insight into that experience, and we regularly share the findings across our business to ensure that the entire Spitfire team recognises the part they play in delivering an exceptional service for our customers.”