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Make a complaint: Stage three

In the event that your complaint has not been dealt with within the stated timescales, you may wish to escalate the issue to senior management.

In the unlikely event that your complaint has not been resolved within the stated timescales, your complaint will follow the below escalation process:

  1. Senior Management
  2. Sales Director or Construction Director
  3. Managing Director

Please note that if you have not completed the first two stages of this process before reporting an escalation, you will be redirected to the appropriate person.

  • If you have previously reported a formal complaint to us and this has not been resolved within the timescales supplied, please provide us with an overview of the issue reported in order to escalate it to the relevant member of our senior management team.
  • If you wish to upload images of the issue, you may do so here.
    Drop files here or