Make a complaint: Stage three
In the event that your complaint has not been dealt with within the stated timescales, you may wish to escalate the issue to senior management.
In the unlikely event that your complaint has not been resolved within the stated timescales, your complaint will follow the below escalation process:
- Senior Management
- Sales Director or Construction Director
- Managing Director
Please note that if you have not completed the first two stages of this process before reporting an escalation, you will be redirected to the appropriate person.